Frequently Asked Questions (FAQs)

The SAS Computer Game is a key component of a suite of programs that have been empowering children with social and emotional skills for over 10 years.  To continue growing the SAS evidence-base and to maintain relevance in a modern digital environment, Social Skills Training Institute (SST) are very excited to be releasing the new SAS Digital Headquarters (SAS Digital HQ)!

We are aiming to release the new SAS Digital HQ on Monday 20th January 2020. 

The Reporting Dashboard, digital Skill Tracker, and E-Telligence Pack components will be released progressively across 2020.

 

For SAS FAcilitators who run the SAS Small Group Program, please use the SAS Facilitator FAQs for the new SAS Digital HQ.

 

  • Fresh look and feel
  • New user interface for both tablets and keyboard/mouse devices allowing for increased device compatibility.
  • Colour scheme choices
  • Adobe Flash Software no longer required
  • Updated fun mini games
  • Reporting dashboards to allow adults to see a player’s progress in game activities and Mission Journal completion.
  • Updated interactive Mission Journal
  • Digitised Emotionometers and Code Cards (coming in March 2020).
  • Digitised option for the Skill Tracker (if doing SAS Small Group Program, coming in March, 2020)
  • Clearer navigation pathways through the level activities for all SAS program types (SAS-SG, SAS-SA & SAS-WOC) allowing for a smoother game flow.

To take a look at what is new and different, please view the SAS Digital HQ announcement trailer!

The new SAS Digital HQ is still designed to empower children to learn how to recognise emotions in others, regulate their own emotions, and develop social skills for a range of social challenges. The core learning concepts of each level remain the same, as well as:

  • Access will remain a 1 user profile with a 12 month renewable licence (from date of Product Key activation)
  • Agent Ardon, Junior Detective and the other SAS Cadet characters will continue to support children through game play.
  • The “open_access” code can still be used to flexibly move through the game.
  • The supporting physical resources (e.g emotionometers and code cards) that align with the game remain the same.

Great care was taken in the development process to replicate the existing key learning experiences for children. The new SAS Digital HQ is one component within the evidence-based SAS interventions available.

Core learning activities are designed to be for tablets (e.g. iPad’s), laptops and desktops. Please see next question for detail on technical requirements of these devices.

The Mission Journal, Skill Tracker (for SAS-SG users)*, and E-Telligence Pack* will also be usable on a smaller mobile device.

* These items are aiming to launch across 2020 in a staged approach. 

These Browsers will work best: Chrome, Firefox, Safari and Edge.

  • We do not recommend that you use: Internet Explorer not recommended.

 

We recommend the following minimum requirements for your devices:

Windows 10

Core i5 2.0 GHz

4GB RAM

or

Mac OS X 10.11

4GB RAM

Core i5 1.6 GHz

or

iPad Air 2

iOS 11

 

    An internet connection of ADSL2+ or better is recommended for smooth game play.

    If your current SAS Computer Game Product Key is still active (has not expired), you will have two options.

    1. Keep Playing

    As long as the original game works on your system, you can keep playing your version maintaining the play with progressive unlocking; or

    1. Transition to New SAS Digital HQ

    Contact us to transition to the new SAS Digital HQ free of charge. Please note with the latest version:

    • All player data will recommence as if you had never played (i.e. as a new agent)
    • Your current expiry date will remain in place.
    • SAS Digital HQ will be available from the 20th of January 2020.

    If your SAS Computer game Product Key has expired, please contact the team at SST to discuss pricing and upgrade options support@sst-institute.net

    SAS Digital HQ is designed to have a one user profile. There is also the option to open up the game using the “open_access” code which allows for flexibility when choosing to target specific activities.

    Please refer to “What stays the same” for more information.

    The new SAS Digital HQ must be activated within 24months from time of purchase, once activated there is a 12 month licence to play followed by an option to renew for another 12months of game play. 

    From December 11, 2019 - January 20, 2020 all SAS resources that contain the new SAS Digital HQ will be available for purchase as a ‘pre-order’ item via our website.

    It is anticipated that customers will have the last week of the Australian summer school holidays in January 2020 to explore the new SAS Digital HQ.

    For more information regarding pre-ordering please visit our web shop or keep an eye out for our ‘pre-order information email!

    The new SAS Digital HQ will incorporate a new Reporting Dashboard* that provides authorised adults with a summary of the child's progress in the game.

     

    *We aim to have this function available early in 2020.

    A passionate Brisbane based full-service creative agency called BigFish worked with SST to enhance existing content and create the new elements to build the new SAS Digital HQ.

    If your SAS Computer Game Product Key is still active (has not expired), you can contact the team at SST at support@sst-institute.net and we can assist.

    You will have two options:

    1. Keep Playing

    As long as the game works on your system, you can keep playing the current version of the SAS game maintaining the play with progressive unlocking; or

    1. Transition to the new SAS Digital HQ

    Contact us to transition to SAS Digital HQ free of charge. Please note with the latest version:

    • All player data will recommence as if you had never played (i.e. as a new agent)
    • Your current expiry date will remain in place.
    • SAS Digital HQ will be available from the 20th of January 2020.

    If your SAS Computer game Product Key has expired, please contact the team at SST to discuss pricing and upgrade options.

    You can definitely still use your existing SAS resources with the new SAS Digital HQ.

    Our current SAS Recommended Retail Pricing (RRP) for single orders remains valid to 30th June 2020.

    Please complete the existing technical support form on the SST website https://www.sst-institute.net/technical-support

    Please contact a team member via email sas@sst-institute.net or +61 7 3720 8740